Privacy Policy

Personal Information

When you create an account, we collect information such as your name, email address, phone number and billing details. Address fields use Google Maps services to suggest locations, which means your input may be sent to Google for processing. This information is necessary to provide our auction services and process transactions.

Usage Information

We automatically collect certain details about your interactions with our platform such as IP address, browser type, device identifiers and pages visited. This data helps us safeguard your account and improve our services. When permitted, we store a device identifier cookie on your browser to detect trusted devices.

Transaction Information

We collect information about your bidding activity, purchases, and sales to facilitate transactions and provide customer support.

Banned User Records

For fraud prevention, we maintain a hashed record of email addresses associated with accounts that have been banned. This information is stored separately and used solely to block further sign-ups from those addresses.

• To provide and maintain our auction platform services
• To process transactions and send transaction-related communications
• To send you important updates about your account and our services
• To provide customer support and respond to your inquiries
• To detect and prevent fraud and ensure platform security
• Maintain a hashed list of banned user email addresses to block fraudulent or abusive registrations
• To improve our services and develop new features
• To comply with legal obligations and enforce our terms of service

With Other Users

When you participate in auctions, certain information like your username and bidding activity may be visible to other users. We do not share your personal contact information without your consent.

With Service Providers

We work with trusted third-party service providers to help us operate our platform, including payment processors, hosting providers, and customer support tools. These providers are bound by confidentiality agreements.

Legal Requirements

We may disclose your information if required by law, court order, or to protect the rights, property, or safety of our users and the public.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• All data transmission is encrypted using SSL/TLS protocols
• Payment information is processed through PCI-compliant payment processors
• We regularly update our security practices and conduct security audits
• Access to personal information is restricted to authorized personnel only
• We use secure servers and databases with regular backups

Account Information

You can access, update, or delete your account information at any time through your account settings page.

Communication Preferences

You can control the types of emails you receive from us through your notification settings. However, we may still send you important transaction-related and security communications.

Data Portability

You have the right to request a copy of your personal information in a structured, machine-readable format.

Account Deletion

You may delete your account at any time from the settings area of your profile. Deleting your account will remove your personal data, bids, listings and saved addresses. Certain transaction records may be kept as required by law.

Rights Under the GDPR

If you are located in the European Economic Area or the United Kingdom, you have rights under the GDPR including the rights to access, correct, erase, or restrict the processing of your personal data, and the right to data portability. You may also object to processing or withdraw consent at any time. You can exercise these rights through your privacy settings or by contacting us at privacy@onlyauctions.co.uk. You have the right to lodge a complaint with your local data protection authority.

Pending Deletion Window

When you request account deletion, your account enters a 14day pending deletion period. If there are outstanding obligations (e.g., winning bids or unpaid invoices), we retain necessary account, payment reference, and address data to fulfill legal obligations and complete transactions. We may attempt offsession charges using your default payment method via our payment processor and may provide your default shipping address to sellers to enable shipment.

Immediate Deletion

If there are no outstanding obligations, we may delete your account immediately without the 14day delay. Certain records may be retained as required by law.

Your Rights

You can access or update your data in settings, and you can request deletion at any time. Even after a deletion request, we may retain limited data to comply with legal obligations, prevent fraud, or enforce contracts.

We use cookies and similar tracking technologies to enhance your experience. When you first visit the site we present a cookie banner where you can choose which categories of cookies to allow. Your preferences can be changed at any time from the privacy settings page.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings and enable additional features such as saved devices
• Analytics Cookies: Provide aggregated usage statistics so we can improve the site
• Advertising Cookies: Used by us and our partners to deliver relevant advertisements

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our platform and sending you an email notification.

Your continued use of our platform after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.