Question 1

How do I create an account?

Accepted Answer

Click the "Sign Up" button in the top right corner of any page. You'll need to provide your email address, create a password, verify your email.

Question 2

Is there a fee to join?

Accepted Answer

No, creating an account is completely free. We only charge fees when you successfully sell an item or use premium features.

Question 3

How do I verify my account?

Accepted Answer

After signing up, verify your email through the link we send you. Then upload a government-issued ID in Settings → Verification to fully activate your account.

Question 4

How do I place a bid?

Accepted Answer

Navigate to any auction listing, enter your bid amount in the bid field (must meet minimum increment), and click "Place Bid". You'll receive instant on-screen confirmation.

Question 5

What happens if I win an auction?

Accepted Answer

You'll receive an email notification and the item will appear in your "Won Auctions" section. You must initiate payment from there, after which you must confirm your delivery address and the seller will provide shipping information.

Question 6

Can I retract a bid?

Accepted Answer

Bids are final and cannot be retracted.

Question 7

How does the watchlist work?

Accepted Answer

Use the watchlist to keep track of auctions without placing bids. Click the watch icon on a listing to add it to your watchlist, and we will notify you when the auction is ending soon.

Question 8

How do I list an item for auction?

Accepted Answer

Go to your dashboard and click "Create Listing". Fill in the item details, upload photos, set your starting price and auction duration. Your listing goes live on the start date you have chosen.

Question 9

What fees do sellers pay?

Accepted Answer

Platform fees are split between buyer and seller, with exact percentages determined by site settings. Listing items is free.

Question 10

When do I get paid?

Accepted Answer

Once the buyer confirms delivery, there's a 48-hour dispute window. After that you can withdraw funds, which arrive in 3-5 days.

Question 11

Can I set a reserve price?

Accepted Answer

Yes, you can set a reserve price when creating your listing. The item will only sell if bidding reaches or exceeds your reserve price.

Question 12

What payment methods do you accept?

Accepted Answer

We currently accept major debit and credit cards. All payments are processed securely through Stripe. You can manage your cards in your account settings.

Question 13

When will I be charged?

Accepted Answer

You're only charged if you win an auction and manually initiate payment from your "Won Auctions" page. Once payment completes, we'll send you an invoice.

Question 14

How does shipping work?

Accepted Answer

Sellers are responsible for shipping items to winning bidders. Shipping costs and methods are specified in each listing. Tracking information will be provided when available.

Question 15

What if I don't receive my item?

Accepted Answer

Contact the seller using the information provided in your order details. If you can't resolve the issue, open a dispute through your account dashboard; eligible transactions are covered by buyer protection.

Question 16

How do I change my password?

Accepted Answer

Go to Settings → Security in your account dashboard. Click "Change Password", enter your current password and new password, then confirm the change.

Question 17

Do you offer two-factor authentication?

Accepted Answer

Yes, we highly recommend enabling 2FA for additional security. You can set it up in Settings → Security using an authenticator app like Google Authenticator or Authy.

Question 18

How do I delete my account?

Accepted Answer

You can delete your account from Settings → Account using the Delete Account button. This action is permanent and cannot be undone.

Question 19

Is my personal information safe?

Accepted Answer

We use industry-standard encryption and security measures to protect your data. We never share your personal information with third parties without your consent. Read our Privacy Policy for full details.

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